Making this site usable for everyone.

My commitment

I'm committed to making this website accessible to as many people as possible, including people with disabilities, people using assistive technology, and people on slower connections or older devices. Accessibility isn't a checkbox — it's part of doing the work right.

Standards I'm working toward

This site aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. WCAG is the most widely accepted standard for digital accessibility. Level AA is the level most commercial sites target — it covers most real-world accessibility needs without requiring extreme accommodations.

I review and test the site against this standard regularly, but accessibility is a continuous process, not a one-time achievement. There may be pages or elements that don't yet meet every criterion.

What's been built in

• Semantic HTML — pages use proper headings, landmarks, lists, and other structural elements so screen readers can navigate them logically
• Keyboard navigation — every interactive element can be reached and activated using only a keyboard
• Color contrast — text meets or exceeds WCAG AA contrast requirements (4.5:1 for body text, 3:1 for large text)
• Reduced motion respect — animations honor the operating system's "reduce motion" preference
• Alt text on meaningful images — images that convey information have descriptive alternative text; decorative images are marked accordingly
• Form labels — every form field has an associated label that screen readers can announce
• Plain-language copy — content is written in plain English wherever possible (and where it's not, like legal pages, the structure makes it scannable)
• Responsive design — pages work at zoom levels up to 200% and on a wide range of screen sizes

Compatibility

The site is designed to work with:

• Screen readers — including NVDA, JAWS (Windows), VoiceOver (Mac/iOS), and TalkBack (Android)
• Keyboard-only navigation — for users who can't or don't use a mouse
• Browser zoom — text and layout remain usable at zoom up to 200%
• Voice control software — labels and link text are designed to be unambiguous when spoken
• High-contrast modes — system-level high-contrast settings should work as expected

Known limitations

A few areas where the site is still being improved:

• Some third-party embeds (calendar booking, form handlers) may have their own accessibility characteristics that aren't fully under my control
• The hero image rotation on the homepage is decorative; if you have any difficulty with rotating content, the system "reduce motion" setting will lock it to a single still image

If you encounter any issue not listed here, please let me know.

Alternative ways to get information or coverage

If any part of this site isn't accessible to you, you can always reach me directly — I'll provide the same information, calculator, or quote process by phone or email:

• Phone: 336-677-0451 (work) or 303-587-4130 (cell) — calls or texts welcome
• Email: lia.mcdonald73@gmail.com

I'm happy to walk through any part of the site verbally, send information in an alternative format, or simply have a conversation about your insurance question without you needing to navigate the site at all.

Reporting accessibility issues

If you find a barrier — a page that's hard to use with assistive technology, content that doesn't render properly, a form that doesn't work with your tools — please tell me. I want to fix it. The fastest way is to email me with as much detail as you can:

• What page or feature you were using
• What assistive technology you were using (if any)
• What you expected to happen vs. what actually happened

I aim to respond within 2 business days and to fix reported issues as quickly as I reasonably can.

Continuous improvement

Accessibility isn't something you finish; it's something you maintain. As the site grows and changes, I'll continue testing, fixing, and improving. This statement will be updated when material changes happen.